Refunds

If you have paid by credit, debit card, paypal or bank transfer, the refund process begins with the confirmation of the cancellation of the order after sending a message to [email protected] or ringing the sales department. The amount of the refunded money will appear in your account no later than 3 working days.

Once completed by us, you will be sent the receipt of the transaction by the cooperating payment institution via email with the title "Receipt of return from allwater" from [email protected].

The refund is made in the same way as the payment. If the total amount of the order was charged directly, it will be refunded directly. If the charge was made in monthly installments then the refund will be made in the respective monthly installments.

If the refund concerns a product that has been paid by cash on delivery, read the chapter Returns Policy on "Terms and Conditions".